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Cancellation Policy

Cancellation Rights

If you conclude a legal transaction for purposes that cannot be primarily assigned to your commercial or freelance activities (consumer in the sense of Section 13 of the German Civil Code [Bürgerliches Gesetzbuch]), you may exercise the following cancellation rights:

You may cancel the contract within fourteen days without stating reasons. The notice period shall be fourteen days as of the day on which you or a third party appointed by you who is not the carrier last took possession of the goods.
To exercise your cancellation rights, you must submit an unequivocal statement (e.g., via a letter sent by mail, fax or email) to us (A & B Vertriebsgesellschaft mbH, Trajanstr. 15, 50678 Cologne, Germany, Tel: +49 (0)221 99 96 873 0, Fax: +49 (0)221 99 96 873 9, Email: support@ab-vertrieb.de) on your decision to revoke this contract. You may use the included sample revocation form, but this is not required.
The deadline shall be met if you send the notice on your exercise of your cancellation rights prior to the expiration of the cancellation period.

Cancellation Consequences

If you revoke this contract, we shall refund any payments received from you, including shipping costs (but excluding any additional costs resulting from you selecting a shipping method other than the least expensive standard delivery offered by us) without delay and within fourteen days of our receipt of your notice on your decision to revoke this contract. We shall use the same payment method for the refund that you used for the original transaction, unless expressly agreed to with you otherwise. Under no circumstances will you be charged any fees for this refund.
We may refuse to make refunds until the goods have been returned to us or until you prove that you sent the goods back to us, whichever occurs first.
You must return or hand over the goods to us (AuB Rücksendezentrum (IQS), Karstraße 49, 41068 Mönchengladbach, Germany) without delay within fourteen days of notifying us of your decision to revoke this contract. The deadline shall be met if you send the goods prior to the expiration of this fourteen day-period.
If you use the pre-paid return label included with the delivery or sent by our customer support team, we shall cover the direct costs of return for orders with delivery addresses in all countries except Portugal and Greece. In any other case, you will be required to bear the direct costs for returning the goods.
You will only be required to cover any loss of value of the goods that is due to treatment not necessary for checking their quality, characteristics or functionality.
Exclusion of Premature Cancellation Rights Expiration 
Cancellation rights shall not be granted for contracts:
For the delivery of goods that have not been pre-fabricated and whose production depends on an individual selection or determination by the consumer or is clearly tailored to the consumer's personal needs;
For the delivery goods that may spoil easily or whose expiration date has been exceeded,
For the delivery of alcoholic beverages whose prices were agreed to during contract conclusion, but that cannot be delivered until 30 days after contract conclusion and whose current value depends on market fluctuations on which the entrepreneur has no influence,
For the delivery of newspapers or magazines, expect for subscriptions.
Cancellation rights shall expire prematurely for contracts:
For the delivery of sealed goods that cannot be returned for health or hygiene reasons after they have been opened,
For the delivery of goods that, due to their characteristics, were inseparably combined with other goods after delivery,
For the delivery of audio or video recordings or computer software in sealed packaging that was opened after delivery.

Revocation Form

We provide a revocation form under the following link: Revocation Form